Degree · 2023
Bachelor of Science in Information Technology
Programming · University of Arkansas – Fort SmithCoursework included artificial intelligence, data structures, distributed systems, and computer architecture.
Experience
Building enterprise applications, integrations, and internal tools for sales and customer service at ArcBest.
ArcBest
Jan 2021 to present · Career progression
Product Support Specialist II
ArcBestScope: Software Engineering FocusBuilding and supporting technology for sales and customer service operations.- Build and maintain enterprise applications used across the company.
- Develop APIs and integrations between internal and external systems.
- Troubleshoot production problems and work across teams to fix them.
- C# - .NET
- REST APIs
- Vue.js
- SQL
- Salesforce
Product Support Specialist I
ArcBest TechnologiesMoving from software support into full-stack development.- Built full-stack applications for internal teams.
- Maintained and improved ServiceNow CSM and ITSM tools.
- Led Scrum ceremonies and helped the team keep work moving.
- Full stack
- ServiceNow
- Scrum
Info Center Student Worker
ArcBest TechnologiesLearning how internal tools support day-to-day logistics work.- Built custom ServiceNow applications for logistics teams.
- Automated parts of internal processes that had been handled manually.
- Learned how to turn a day-to-day need into a software change.
- ServiceNow
- Automation
- Operations
Carrier Sales Support Specialist
ArcBestStarting on the operations side of logistics and learning the work firsthand.- Worked with operations teams to resolve shipment problems.
- Learned the logistics workflows behind customer and carrier communication.
- Saw firsthand how the tools people use affect their day-to-day work.
- Logistics
- Customer support
- Operations
Education and certifications
Certification
SAFe 6 Scrum Master
Scaled Agile FrameworkTraining focused on Scrum ceremonies, Agile facilitation, and helping a team keep work moving.
View certificate (opens in a new tab)