Experience

I learned the work.
Then I learned to build for it.

started on the operations side of logistics, then moved into building the software. That background still helps me understand the people using it and the problems we’re trying to solve.

Career progression

From understanding the work to building the tools.

ArcBest Technologies
Product Support Specialist II (Software Engineering Focus)
Oct 2025 to presentSoftware engineering · Building and supporting technology for sales and customer service.
What I did
- Build and maintain production applications used across the company.
- Develop APIs and integrations between internal and external systems.
- Troubleshoot production problems and work across teams to fix them.
- .NET
- Vue
- SQL
- Salesforce
- ServiceNow
Supporting software in production has taught me to look beyond the code and understand how people actually use it.
ArcBest Technologies
Product Support Specialist I
May 2023 to Oct 2025Moving from software support into full-stack development.
What I did
- Built full-stack applications for internal teams.
- Maintained and improved ServiceNow CSM and ITSM tools.
- Led Scrum ceremonies and helped the team keep work moving.
- Full stack
- ServiceNow
- Scrum
ArcBest Technologies
Info Center Student Worker
Jan 2022 to May 2023Learning how internal tools support day-to-day logistics work.
What I did
- Built custom ServiceNow applications for logistics teams.
- Automated parts of internal processes that had been handled manually.
- Learned how to turn a day-to-day need into a software change.
- ServiceNow
- Automation
- Operations
ArcBest
Carrier Sales Support Specialist
Jan 2021 to Jan 2022Starting on the operations side of logistics and learning the work firsthand.
What I did
- Worked with operations teams to resolve shipment problems.
- Learned the logistics workflows behind customer and carrier communication.
- Saw firsthand how the tools people use affect their day-to-day work.
- Logistics
- Customer support
- Operations