2025 — now
Product Support Specialist II
ArcBest Technologies
Build and maintain production applications, APIs, and integrations across .NET, Vue, SQL, Salesforce, and ServiceNow.
Experience
My experience so far.
I started at ArcBest in an operations role before moving into software engineering. That experience still helps me understand the business problems behind the systems I build.
2023 — 2025
Product Support Specialist I
ArcBest Technologies
Developed full-stack business applications, maintained ServiceNow CSM and ITSM solutions, and led Agile ceremonies as Scrum Master.
2022 — 2023
Information Systems / Info Center
ArcBest Technologies
Built custom ServiceNow applications and workflow automation to support logistics operations.
2021 — 2022
Carrier Sales Support Specialist
ArcBest
Worked with operations teams to resolve shipment issues and learned how logistics work in practice.